Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Wizer Email Security service (the “Service”) operated by Wizer Training, Inc. and its affiliates (“Wizer,” “we,” “us”). By using the Service, the organization on whose behalf access is granted (the “Customer”) agrees to these Terms. If you do not agree, you may not use the Service.

These Terms supplement any signed master service agreement or order form between Wizer and the Customer; in case of conflict, the signed agreement controls.

Wizer Email Security is a security service that monitors inbound email arriving at the Customer’s Google Workspace mailboxes, applies detection logic to identify phishing and business-email-compromise attempts, and provides administrators and mailbox users with mechanisms to act on suspected threats.

The Service operates by reading mail metadata using the Customer’s administratively-granted Google API authorization. The Customer remains the controller of its email data; Wizer is a data processor acting on the Customer’s behalf.

The Service is available to organizations using Google Workspace. By creating an account or designating an administrator, the Customer represents that:

• The Customer has the authority to bind its organization to these Terms
• Designated administrators are authorized by the Customer to configure the Service and access detection data on the Customer’s behalf
• The Customer’s Workspace super-administrator has explicitly authorized Wizer to access the Customer’s Workspace via Domain-Wide Delegation

The Customer is responsible for maintaining the confidentiality of any sign-in credentials and the authorization of all activity under its account.

The Customer agrees to:

• Use the Service only in compliance with applicable law and these Terms
• Maintain its own backups of email and not rely on Wizer for archival
• Communicate to its mailbox users (employees) that Wizer Email Security is in place and what data is processed (a sample notice is available)
• Not attempt to access another customer’s data or interfere with the Service
• Not reverse-engineer, decompile, or attempt to extract the source of the Service except where applicable law expressly permits
• Notify Wizer of suspected security incidents affecting the Customer’s use of the Service

Wizer will:

• Operate the Service in accordance with the Wizer Email Security Privacy Policy
• Maintain technical and organizational measures appropriate to the sensitivity of the data processed
• Keep Customer data architecturally isolated from other customers’ data, and from Wizer staff at the per-row level (Wizer staff access only aggregate fleet data, not individual messages)
• Not use Customer data to train general-purpose AI models or for any purpose unrelated to delivering the Service
• Make commercially reasonable efforts to keep the Service available; Wizer does not offer a formal SLA in the current trial / early-access phase

The Service, including the detection kernel, rules, dashboards, and all software comprising the Service, is owned by Wizer. The Customer is granted a non-exclusive, non-transferable right to use the Service for the duration of the subscription, subject to these Terms.

The Customer retains all rights in its data, its detection-rule customizations, its configuration choices, and its email content. Wizer claims no ownership in Customer data.

If the Customer provides feedback or suggestions (including via the AI authoring tool prompts), Wizer may use that feedback to improve the Service without obligation. Feedback is not Customer data and is not bound by the data-handling provisions.

Wizer Email Security is currently in early-access. Pricing for general availability will be published when the product transitions out of trial; until then, individual subscription terms are documented in the order form executed with each customer.

The deterministic detection kernel is intended to be available at no charge for base usage; AI authoring and runtime AI classification are paid features. Specific terms and quotas are documented in the order form.

Each party agrees to keep confidential any non-public information disclosed by the other in the course of the relationship and to use it only for purposes of performing under these Terms. Customer data is treated as Customer confidential information.

A standard Data Processing Agreement (DPA) is available on request for customers with regulatory requirements.

These Terms continue until terminated by either party. The Customer may discontinue use and disconnect Wizer from its Workspace at any time by removing the relevant Domain-Wide Delegation authorization at admin.google.com.

Wizer may suspend or terminate the Service if the Customer materially breaches these Terms (including non-payment), with reasonable notice.

On termination, the Customer’s data is retained for a wind-down period of 30 days (during which it can be exported on request) and then deleted, except where retention is required by law.

The Service is provided on an “as is” basis. No email-security product can detect every phishing or business-email-compromise attempt; Wizer makes no warranty that the Service will catch all threats or that it will not produce false positives. The Customer remains responsible for its own security posture and must not rely solely on Wizer Email Security.

Wizer disclaims all implied warranties to the maximum extent permitted by law, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, Wizer’s aggregate liability arising out of or related to these Terms or the Service is limited to the fees paid by the Customer in the twelve months preceding the event giving rise to liability, or one hundred US dollars (USD $100), whichever is greater.

Wizer is not liable for indirect, incidental, consequential, special, or exemplary damages, including lost profits, lost data, or business interruption, even if advised of the possibility.

The Customer agrees to indemnify and hold Wizer harmless from third-party claims arising out of the Customer’s use of the Service in violation of these Terms or applicable law, except to the extent caused by Wizer’s negligence or intentional misconduct.

Wizer may update these Terms from time to time. Material changes will be communicated to the Customer at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance.

Governing law. These Terms are governed by the laws of the State of Delaware, USA, without regard to conflicts-of-law principles. Disputes are resolved in the state or federal courts located in Delaware unless otherwise agreed.

Severability. If any provision is found unenforceable, the rest remain in effect.

Entire agreement. These Terms, together with the Privacy Policy and any executed order form or master service agreement, constitute the entire agreement between the parties regarding the Service.

Assignment. The Customer may not assign these Terms without Wizer’s prior written consent. Wizer may assign to a successor in connection with a merger or acquisition.

For questions about these Terms:

• Email: legal@wizer-training.com
• Postal: Wizer Training, Inc., 131 Dartmouth St, Boston, MA 02116, USA